Can I place an order or make an increase outside the deadline?

• Yes, we generally accept some increases in orders. However, they are entirely subject to availability, just like new orders placed outside the established hours.

Can I choose my own shipping carrier?

• Yes, however, the carriers we work with are the most competitively priced. Additionally, it is mandatory for the carriers to pick up the products from our facility.

What are the additional costs if you handle the shipping?

• Our shipping cost varies depending on the product. We charge the cost of the carrier plus a handling fee. Therefore, we recommend that the customer arranges shipping directly with the recommended carriers.

Can I request specific products in smaller quantities?

• As producers, we are limited in the number of units we handle. Therefore, we can only offer the sizes and quantities mentioned in this document.

How can I get more detailed information about each product?

• Request marketing materials from the sales agent. Additionally, our website contains detailed information about each product and its features.

What is the refund policy?

• If a complete report is made according to our requests (check the refund policy), a replacement of the product will be made on the nearest possible date.

Can I modify my order once it has been placed?

• Yes, however, any changes will be at BSF’s discretion and will take into account both the timing and the type of change requested. We do not accept cancellations.